Please film your unboxing. Any exchange or issue has to reach us within 24 hours of delivery.
Exchange Policy
- AuraShine Jewellery provides exchange only if you reach out to us within 24 hours of delivery. Contact us on WhatsApp.
- To proceed with exchange, you will have to send the parcel to our address by yourself. For the address, contact us on the given WhatsApp number. The return shipping charges will be paid by the customer.
- You can exchange with same value (excluding shipping charges) or higher value product(s). In case the selected items amount is higher than already paid amount, balance amount will be paid before dispatching.
Return & Refund Policy
In case of defective / missing / wrong product: In case of defective / missing / wrong product: reach out to us with a COMPLETE UNBOXING VIDEO within 24 hours of delivery. Contact us on WhatsApp. Our team will guide you with the best possible solutions to help you.
In case of no defect / missing / wrong product: In case of no defect / missing / wrong product: return and refund is not available.